Refund policy
**90-Day "Love Your Meals" Guarantee**
Every order from Themis Collective is covered by our 90-day guarantee. If our products don't make AIP eating something you look forward to, contact us within 90 days of delivery and we will refund the full purchase price of the product to your original payment method.
- **No return required.** Because our products are food, we don't ask you to ship anything back.
- **Applies to every order,** including Essentials Kits and single refills.
- **How to request a refund:** email brian604@gmail.com with your order number. No explanation needed, though feedback is always welcome.
- **Timing:** approved refunds are issued within 5 business days. Your bank or card issuer may take additional time to post the credit.
**Damaged, defective, or incorrect items**
If your order arrives damaged, defective, or incorrect, email us within 14 days of delivery with your order number and a photo of the item and packaging. We will send a replacement at no cost or issue a full refund, whichever you prefer.
**Fair use**
The guarantee is intended for genuine customers. We may decline repeated refund requests from the same customer or household, or requests that appear fraudulent, as permitted by law.
**Bonus items**
Free bonus items included with an order (such as the sauce blender and measuring scoops) have no cash value and are not refunded separately.
**Contact**
0964856 B.C. Ltd. (Themis Collective), 6098 Station Street, Burnaby, BC V4N 0M2, Canada · brian604@gmail.com